Support that meets your operational and production requirements.
Versa teams work closely with your sites to ensure the continuity of your logistics and industrial operations. In a context of strong growth, we have structured our organization and deployed a dedicated ticket management portal to provide maximum visibility, traceability, and responsiveness.
Because your operations cannot stop
Your environments are critical:
- 3-shift forklift teams operating around the clock
- Loading or unloading peaks reaching 35,000 pallets per week
- Non-expandable dock capacities
- Our solutions positioned at the heart of your operations, with 100% of flows passing through Versa terminals
In these configurations, every minute of downtime impacts:
Productivity
Service quality
Traceability
Customer relationships
VERSA Support is designed to quickly qualify incidents, intervene efficiently, and secure the continuity of your flows.
A hybrid support model: digital proximity + on-site presence
We combine remote technical expertise with local intervention capabilities:
Remote Support
- Rapid incident qualification
- Secure remote maintenance
- Real-time diagnostics
- Ticket tracking via the VERSA Support environment
On-site intervention when required
Service coverage aligned with your operational needs
We define together the service level that fits your activity and budget :
- Business hours
- Saturday on-call support (option)
- 24/7 coverage during defined periods
Business hours: 7:00 AM – 6:00 PM, Monday to Friday (Saturday optional)
24/7 coverage: available for defined periods via on-call system (optional)
A structured and scalable tracking tool
We rely on the recognized open-source solution GLPI, ensuring robustness and scalability.
The portal allows you to:
- Secure access management
- Real-time request centralization
- Time-stamped status history
- File, photo, and field evidence uploads
- Consolidated view of all interactions
You benefit from full transparency on how your requests are handled.
A clear methodology, defined with you
Our organization is structured from day one:
01
Definition of client contacts
Official points of contact
02
Identification of stakeholders
Included in communications and reports
03
Provision of secure portal access
04
Real-time request tracking
05
Structured intervention reports